Service Design helps to understand the customer and create products and services that answer customer needs and pain points. Service Design identifies customers, customer journeys, service interfaces and tries to craft service, that is both easy and beneficial to use.
Service Design Toolkit is a set of templates which provide basic tools for software development teams to better understand customer and its needs and pain points. Service Design Toolkit templates can also be used as an common language between designers and development team. After all, great design is co-created
Specification tools work the customer into the requirement specification
Test tools challenge assumptions about the customer needs and pain points
Development tools takes on the development process and introduces tools for adjusting specifications based on the new findings made during the development