Service design for software development teams
Service Design Toolkit
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Service Design?

Service Design helps to understand the customer and create products and services that answer customer needs and pain points.
Service Design identifies customers, customer journeys, service interfaces and tries to craft service, that is both easy and beneficial to use.


Solution

Service Design Toolkit is a set of templates which provide basic tools for software development teams to better understand customer and its needs and pain points.
Service Design Toolkit templates can also be used as an common language between designers and development team.
After all, great design is co-created

Toolkit

Service Design Toolkit is divided to three chapters.

Building specification

Specification tools work the customer into the requirement specification

Testing assumptions

Test tools challenge assumptions about the customer needs and pain points

Customer-driven development

Development tools takes on the development process and introduces tools for adjusting specifications based on the new findings made during the development

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